FAQ’s
Got Questions?
Here are the answers to some of our most
frequently asked questions.
FAQ’s
Got Questions?
Here are the answers to some of our most
frequently asked questions.
All About The Consultation
How does a color consultation work?
It’s simple!
• Choose a Color Guru Consultation package.
• Answer a brief questionnaire.
• Upload your photos.
We’ll take it from there! We examine your questionnaire
and study the colors in your eyes, lips, cheeks, hair, and
skin. We look at your overt coloring as well as undertones,
highlights in the hair, flecks in the eyes, etc. Then, we
analyze your photo a second time using our exclusive
Color Guru tests.
You’ll receive a copy of these tests in your Color Radiance
Report.
You’ll also receive a digital and laminated version of your
color card, which looks like this:
What kind of photos should I submit?
We require 5 photos, with at least one without makeup, but more
is always better! If you are going to take new photos, a great
place is actually the front seat of your car! The lighting is usually
quite good. There is no need to worry about what colors you are wearing, and glasses are fine. The most important thing is that we
can clearly see your hair, skin tone, and eye color.
Can you really analyze my coloring from photos?
Yes!
But… only because we gather a lot of information from
you before we perform your consultation. We require
several photos of you. This way, we can see how you
show up in different lighting. If we can’t see what we’re
looking for in the photos you submit, we’ll bug you to
send more.
We also require you to fill out a questionnaire, where
you tell us about your hair color as a child, how your skin
reacts to the sun, describe your eye color, etc. All of this
information informs our analysis.
Do you offer consultations for men
and/or children?
Yes! We serve everyone. We even did a consultation for
a puppy once! But then, puppies look cute in
everything… so that was probably a waste of everyone’s
time
All About The Consultation
How does a color consultation work?
It’s simple!
• Choose a Color Guru Consultation package.
• Answer a brief questionnaire.
• Upload your photos.
We’ll take it from there! We examine your questionnaire and study the colors in your eyes, lips, cheeks, hair, and skin. We look at your overt coloring as well as undertones,
highlights in the hair, flecks in the eyes, etc. Then, we analyze your photo a second time using our exclusive Color Guru tests.
You’ll receive a copy of these tests in your Color Radiance Report.
You’ll also receive a digital and laminated version of your color card, which looks like this:
What kind of photos should I submit?
We require 5 photos, with at least one without makeup, but more is always better! If you are going to take new photos, a great
place is actually the front seat of your car! The lighting is usually quite good. There is no need to worry about what colors you are wearing, and glasses are fine. The most important thing is that we can clearly see your hair, skin tone, and eye color.
Can you really analyze my coloring from photos?
Yes!
But… only because we gather a lot of information from you before we perform your consultation. We require several photos of you. This way, we can see how you show up in different lighting. If we can’t see what we’re looking for in the photos you submit, we’ll bug you to send more.
We also require you to fill out a questionnaire, where you tell us about your hair color as a child, how your skin reacts to the sun, describe your eye color, etc. All of this information informs our analysis.
Do you offer consultations for men
and/or children?
Yes! We serve everyone. We even did a consultation for a puppy once! But then, puppies look cute in everything… so that was probably a waste of everyone’s time
All About Ordering & Shipping
Are the prices on your website in USD?
Yes.
Do you ship the color cards outside the U.S.?
Yes! We ship color cards all over the world and shipping
is always FREE!
Do you ship the color cards outside the U.S.?
We love our process and we think that you will too! On
the off chance that you don’t, below is our refund policy.
Try your new colors for 30 days. We firmly believe that even if you are surprised by your results, if you give them a chance, you will see that these new colors can change your life! If 30 days have passed and you’re still not vibing with the process and would like a refund, please submit the following within 90 days of purchase to [email protected]:
• First and Last Name
• Order number, and
• Date Package was Purchased
Please note that gift packages may only be returned by
the purchaser, not by the recipient.
Can I purchase a gift card?
Yes! We offer two types of gift cards: email and physical.
Just look for the “Gifts” tab at the top of our website and
click “Buy a Gift Card.” Gift cards are available for any
dollar amount but please note the prices of our
package offerings.
Email gift cards are sent directly to the recipient and
you can choose the date on which you would like the
email to be sent.
Physical gift cards are sent through the mail. You can
choose for the card to be sent to you, or directly to the
recipient.
How are the color cards shipped?
Color cards are sent through the USPS, just like a regular
letter, and should arrive within 2-3 weeks.
All About Ordering & Shipping
Are the prices on your website in USD?
Yes.
Do you ship the color cards outside the U.S.?
Yes! We ship color cards all over the world and shipping is always FREE!
Do you ship the color cards outside the U.S.?
We love our process and we think that you will too! On the off chance that you don’t, below is our refund policy.
Try your new colors for 30 days. We firmly believe that even if you are surprised by your results, if you give them a chance, you will see that these new colors can change your life! If 30 days have passed and you’re still not vibing with the process and would like a refund, please submit the following within 90 days of purchase to [email protected]:
• First and Last Name
• Order number, and
• Date Package was Purchased
Please note that gift packages may only be returned by the purchaser, not by the recipient.
Can I purchase a gift card?
Yes! We offer two types of gift cards: email and physical. Just look for the “Gifts” tab at the top of our website and click “Buy a Gift Card.” Gift cards are available for any
dollar amount but please note the prices of our package offerings.
Email gift cards are sent directly to the recipient and you can choose the date on which you would like the email to be sent.
Physical gift cards are sent through the mail. You can choose for the card to be sent to you, or directly to the recipient.
How are the color cards shipped?
Color cards are sent through the USPS, just like a regular letter, and should arrive within 2-3 weeks.
All About Your Colors
What does the 15 Page Color Radiance Report
Include?
• Brief introduction to color theory
• Your photos in our exclusive color tests
• Details about how our color tests work
• Determination of your basic seasonal type, and then
your seasonal subtype
• Your color card and “mood colors”
• How to use your color card
• Shopping Tips
• Information on your particular seasonal type, and
more!
When will I receive my results?
Results are emailed within 3 business days of us
receiving your questionnaire and photos. If you don’t
see your results, please check your spam folder!
What is a color card and how do I use it?
Your color card shows 35 of your season’s best colors.
You’ll receive two versions of your color palette card – a
digital version for your phone and a laminated version
for your purse or pocket.
Take either one shopping with you, and simply scan the
clothing racks for your colors!
Now, you’ll know that you’re buying a color that’s flattering
on you.
For patterned, or multi-colored clothing, we
recommend a simple rule of thumb – if the pattern has
75% or more of the colors on your card, go for it!
If you shop within your color card, you’ll eventually have
a completely coordinated wardrobe! Here’s a closet
filled with Calm Autumn colors.
Will my season change with a tan?
No. Your season is largely determined by the
undertones in your skin, which do not change with a tan.
All About Your Colors
What does the 15 Page Color Radiance Report Include?
• Brief introduction to color theory
• Your photos in our exclusive color tests
• Details about how our color tests work
• Determination of your basic seasonal type, and then your seasonal subtype
• Your color card and “mood colors”
• How to use your color card
• Shopping Tips
• Information on your particular seasonal type, and more!
When will I receive my results?
Results are emailed within 3 business days of us receiving your questionnaire and photos. If you don’t see your results, please check your spam folder!
What is a color card and how do I use it?
Your color card shows 35 of your season’s best colors. You’ll receive two versions of your color palette card – a digital version for your phone and a laminated version
for your purse or pocket.
Take either one shopping with you, and simply scan the clothing racks for your colors!
Now, you’ll know that you’re buying a color that’s flattering on you.
For patterned, or multi-colored clothing, we
recommend a simple rule of thumb – if the pattern has 75% or more of the colors on your card, go for it!
If you shop within your color card, you’ll eventually have a completely coordinated wardrobe! Here’s a closet filled with Calm Autumn colors.
Will my season change with a tan?
No. Your season is largely determined by the
undertones in your skin, which do not change with a tan.
All About Makeup
Can I use my color card to choose makeup?
We got this question so many times that we partnered
with makeup artist, Leisa Kanienberg of imakeupartistry,
to create a line of Color Guru Makeup Cards.
Our goal was to create cards that simplify the makeup
buying process for you. These are “go-to” color choices
for your season type – match the color to whatever
makeup brand you prefer.
Makeup cards are included in the Plus and Premium
package, or as an optional “add-on” to the Essentials
package.
Here is a sample makeup card. Leisa is our makeup guru!
Why doesn’t the makeup card include
foundation shade recommendations?
Foundation is very specific to the individual. With so
many variables such as personal preference, coverage
type, skin type, etc. it’s impossible to provide a “one
shade fits all” for each season and subtype.
All About Makeup
Can I use my color card to choose makeup?
We got this question so many times that we partnered with makeup artist, Leisa Kanienberg of imakeupartistry, to create a line of Color Guru Makeup Cards.
Our goal was to create cards that simplify the makeup buying process for you. These are “go-to” color choices for your season type – match the color to whatever makeup brand you prefer.
Makeup cards are included in the Plus and Premium package, or as an optional “add-on” to the Essentials package.
Here is a sample makeup card. Leisa is our makeup guru!
Why doesn’t the makeup card include
foundation shade recommendations?
Foundation is very specific to the individual. With so many variables such as personal preference, coverage type, skin type, etc. it’s impossible to provide a “one shade fits all” for each season and subtype.
All About Hair
Will my season change if my hair goes grey?
For 80% of people, no, your season does not change
when your hair goes grey.
However, as we age, we all lose warmth and natural
color in our skin and hair.
So, for some people (about 20%) who are toward the
center of the warm/cool spectrum to begin with, this
can mean a change in their season type
Example: Laurie changed from an Autumn type to a
Summer type as her hair went grey.
How do you handle black and textured hair care
and styling with the hair consultation?
Check out our stylists page to meet Marisa, she
exclusively focuses on black and textured hair care
techniques! She has been a licensed hair professional
for 10+ with half of her experience split between beauty
marketing behind the scenes in NYC and servicing
clients behind the chair in salon. She is an expert in
styling and coloring black and textured hair.
Will my season change if I dye my hair?
It might. While adding highlights or staying within 2-3
shades of your natural hair color does not typically
change your color palette, a drastic hair color change
or transitioning to gray hair can affect your color
palette, but doesn’t always.
If you want custom recommendations for hair color,
consider the Plus or Premium packages. In the Plus
package, you get a 15-minute custom hair color
recommendation video! In the Premium consultation,
Jeannie (aka the Color Guru) suggests an ideal hair
color for you during your 45-minute Zoom consultation.
If you drastically change your hair color within 6 months
of your consultation, we’ll take a complimentary 2nd
look.
What happens if I miss my Zoom hair
consultation?
If you miss your scheduled appointment, you will be
emailed a custom, pre-recorded consultation video.
All About Hair
Will my season change if my hair goes grey?
For 80% of people, no, your season does not change when your hair goes grey.
However, as we age, we all lose warmth and natural color in our skin and hair.
So, for some people (about 20%) who are toward the center of the warm/cool spectrum to begin with, this can mean a change in their season type
Example: Laurie changed from an Autumn type to a Summer type as her hair went grey.
How do you handle black and textured hair care and styling with the hair consultation?
Check out our stylists page to meet Marisa, she exclusively focuses on black and textured hair care techniques! She has been a licensed hair professional for 10+ with half of her experience split between beauty
marketing behind the scenes in NYC and servicing clients behind the chair in salon. She is an expert in styling and coloring black and textured hair.
Will my season change if I dye my hair?
It might. While adding highlights or staying within 2-3 shades of your natural hair color does not typically change your color palette, a drastic hair color change or transitioning to gray hair can affect your color palette, but doesn’t always.
If you want custom recommendations for hair color, consider the Plus or Premium packages. In the Plus package, you get a 15-minute custom hair color recommendation video! In the Premium consultation, Jeannie (aka the Color Guru) suggests an ideal hair
color for you during your 45-minute Zoom consultation.
If you drastically change your hair color within 6 months of your consultation, we’ll take a complimentary 2nd look.
What happens if I miss my Zoom hair
consultation?
If you miss your scheduled appointment, you will be emailed a custom, pre-recorded consultation video.
Your Color Closet
What stores are the clothes from?
We offer a wide range of items at a variety of price
points and we are constantly working to include as
many retailers as possible. Some current examples
include, but are not limited to Madewell, LOFT, Target,
Anthropologie, J Crew, Banana Republic, Macy’s,
Nordstrom Rack, and JC Penney.
Is Your Color Closet size inclusive?
Yes! We offer items in Petite, Standard, & Plus sizes.
How do I update my account information
(payment method, billing address, etc.)?
Visit the Membership Account page at to log in and
access your account information.
How do I cancel my membership?
You can cancel your membership at any time by
visiting the Membership Account page. Please be sure
to cancel two weeks before your scheduled billing date,
to avoid being charged for the next membership cycle.
After canceling, your membership will remain active
until your next scheduled billing date.
How often are new items added?
New items are added about every two weeks.
Can I join without having a Color Guru Color
Consultation?
No, you must have a color analysis completed by Color
Guru in order to become a member. Visit the Packages
page to purchase a color consultation.
Does my membership automatically renew?
Yes. The card you enter when signing up will
automatically be charged. Monthly members will be
billed each month and annual members will be billed
annually. You can cancel at any time.
Your Color Closet
What stores are the clothes from?
We offer a wide range of items at a variety of price points and we are constantly working to include as many retailers as possible. Some current examples include, but are not limited to Madewell, LOFT, Target, Anthropologie, J Crew, Banana Republic, Macy’s, Nordstrom Rack, and JC Penney.
Is Your Color Closet size inclusive?
Yes! We offer items in Petite, Standard, & Plus sizes.
How do I update my account information (payment method, billing address, etc.)?
Visit the Membership Account page at to log in and access your account information.
How do I cancel my membership?
You can cancel your membership at any time by visiting the Membership Account page. Please be sure to cancel two weeks before your scheduled billing date, to avoid being charged for the next membership cycle. After canceling, your membership will remain active until your next scheduled billing date.
How often are new items added?
New items are added about every two weeks.
Can I join without having a Color Guru Color Consultation?
No, you must have a color analysis completed by Color Guru in order to become a member. Visit the Packages
page to purchase a color consultation.
Does my membership automatically renew?
Yes. The card you enter when signing up will
automatically be charged. Monthly members will be billed each month and annual members will be billed annually. You can cancel at any time.
